Shipping policy

Shipping Policy

Last updated: August 30, 2026

Thank you for shopping with Artesian. We work carefully to ensure your order is processed, packaged, and delivered as smoothly as possible.

Order Processing

Orders are generally processed within 2–5 business days. Processing times do not include weekends or recognized holidays.

After your order ships, you will receive a confirmation email containing available tracking information. Tracking updates may take 24–72 hours to appear after the carrier receives the shipment.

Estimated Delivery Times

Estimated delivery times begin after order processing:

United States: Approximately 5–15 business days
International destinations, when available: Approximately 10–30 business days

Delivery times are estimates and are not guaranteed. Carrier delays, severe weather, customs inspections, holidays, product availability, and other circumstances outside our control may affect delivery.

Shipping Charges

Available shipping options and applicable charges will be displayed during checkout before payment is completed. Promotional or free-shipping offers may have separate eligibility requirements.

Multiple Packages

Orders containing multiple products may be shipped separately due to product availability or fulfillment locations. When this happens, you may receive more than one tracking number. You will not be charged additional shipping fees unless clearly disclosed during checkout.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout. Please contact us immediately if you notice an error.

Once an order has entered processing or shipped, we cannot guarantee that the delivery address can be changed. Artesian is not responsible for delays, failed deliveries, or lost packages resulting from an incorrect or incomplete address supplied by the customer.

Delayed or Missing Packages

If tracking shows that your package is still in transit, please allow additional time for the carrier to complete delivery.

If tracking shows “delivered” but you cannot locate the package:

Check around the delivery location and with other household members.
Ask nearby neighbors or building management whether they accepted it.
Contact the shipping carrier for delivery details.
Contact Artesian if you still need assistance.

We will help review the available tracking information and assist with an appropriate carrier inquiry. Artesian cannot guarantee reimbursement or replacement for packages confirmed as delivered by the carrier.

Lost or Returned Packages

If a carrier confirms that a shipment was lost in transit, please contact us so we can review the situation and determine the appropriate resolution.

Packages returned because of an incorrect address, refused delivery, or repeated unsuccessful delivery attempts may require an additional shipping charge before they can be shipped again.

Damaged Orders

If your order arrives damaged, contact us as soon as possible and include:

A description of the damage
Clear photographs of the damaged product
Photographs of the packaging and shipping label

Please retain all original packaging until the claim has been reviewed. Damage reported without supporting photographs may be difficult to verify with the carrier or fulfillment provider.

International Orders

International customers are responsible for customs duties, import taxes, brokerage charges, or other government fees assessed by the destination country. These charges are not included in the product price or standard shipping charge unless specifically stated during checkout.

Customs processing may extend delivery times. Artesian cannot control or guarantee the time required for customs clearance.

Order Changes and Cancellations

Contact us promptly if you need to change or cancel an order. We will make every reasonable effort to help, but changes and cancellations cannot be guaranteed after processing has begun.